911 Call Taker: Start a Critical Public Service Career

Regional 911 Intake Solutions; Streeter Township (ND); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Streeter, ND seeks qualified individuals to become 911 Call Takers. The role focuses on handling emergency and nonemergency calls, confirming details, and documenting information for responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required and ongoing throughout employment.

Qualifications

• High school diploma or equivalent required or preferred.
• Strong listening comprehension and clear verbal communication.
• Ability to accurately type and follow structured procedures.
• Experience in customer service or public safety is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Streeter, ND seeks qualified individuals to become 911 Call Takers. The role focuses on handling emergency and nonemergency calls, confirming details, and documenting information for responders.

Applicants should have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications are required and ongoing throughout employment.