911 Call Taker & Emergency Communications Specialist

Regional 911 Intake Solutions; Halliday (ND); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Halliday, North Dakota. The role involves handling emergency and nonemergency calls, documenting information, and coordinating with dispatch services. Training and certification are required for providing pre-arrival instructions.

Typical candidates have a high school diploma, solid listening and typing skills, and strong verbal communication. Some vacancies may consider applicants without prior dispatch experience.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful; some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Halliday, North Dakota. The role involves handling emergency and nonemergency calls, documenting information, and coordinating with dispatch services. Training and certification are required for providing pre-arrival instructions.

Typical candidates have a high school diploma, solid listening and typing skills, and strong verbal communication. Some vacancies may consider applicants without prior dispatch experience.