911 Emergency Call Taker & Dispatcher

Regional 911 Intake Solutions; Milford Square (PA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Job summary

Regional 911 Intake Solutions seeks skilled 911 call takers in Milford Square, PA. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and certification accompany essential duties in a fast-paced public safety environment.

Candidates need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and ongoing screening are typical for employment.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and use approved questions.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training scope.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions seeks skilled 911 call takers in Milford Square, PA. You will handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and certification accompany essential duties in a fast-paced public safety environment.

Candidates need a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Background checks and ongoing screening are typical for employment.