911 Call Taker: Start a Critical Dispatch Career in Milford

Regional 911 Intake Solutions; Milford (CT); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers in Milford, CT. You will answer emergency and nonemergency lines, confirm details, and document information for dispatch coordination. Training provides certifications and ongoing support to handle high-stress situations.

Strong listening, typing accuracy, and clear verbal communication are essential, with eligibility for background checks and completion of required assessments. Various shifts may apply, including nights and weekends.

Qualifications

• High school diploma or recognized equivalent required.
• Experience in customer service or public safety helpful but not mandatory.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers in Milford, CT. You will answer emergency and nonemergency lines, confirm details, and document information for dispatch coordination. Training provides certifications and ongoing support to handle high-stress situations.

Strong listening, typing accuracy, and clear verbal communication are essential, with eligibility for background checks and completion of required assessments. Various shifts may apply, including nights and weekends.