911 Emergency Communications Specialist

Regional 911 Intake Solutions; Newtown (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Newtown, PA seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for dispatch.

Role may involve rotating shifts, around-the-clock coverage, background checks, and required training. A high school diploma and strong listening, typing, and verbal communication skills are typical requirements.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful.
• Ability to follow structured procedures and complete assessments.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into dispatch software accurately.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions within training scope.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural follow-through

Education

High School Diploma or Equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Newtown, PA seeks 911 Call Takers to be the first point of contact for emergencies, asking focused questions, confirming locations, and documenting details for dispatch.

Role may involve rotating shifts, around-the-clock coverage, background checks, and required training. A high school diploma and strong listening, typing, and verbal communication skills are typical requirements.