911 Call Taker - 24/7 Emergency Dispatch Specialist

Regional 911 Intake Solutions; Union City (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Union City, PA is seeking capable 911 Call Takers to handle emergency and nonemergency lines. You will confirm incident locations, collect caller data, and document information for dispatch teams, following established scripts and procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, and good verbal communication. Training, certifications, and potential background checks are part of the hiring process.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and clear verbal communication are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Attention to detail

Public safety awareness

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions in Union City, PA is seeking capable 911 Call Takers to handle emergency and nonemergency lines. You will confirm incident locations, collect caller data, and document information for dispatch teams, following established scripts and procedures.

Successful candidates typically have a high school diploma, strong listening and typing skills, and good verbal communication. Training, certifications, and potential background checks are part of the hiring process.