911 Emergency Call Taker & Dispatch Specialist

Regional 911 Intake Solutions; Dry Branch (WV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Drybranch, WV to handle emergency and non-emergency lines with professional composure. You will verify locations, collect essential details, and document information into dispatch systems while following established protocols.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to work flexible shifts.

Qualifications

• High school diploma or equivalent required or recognized.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and data entry with attention to detail.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Drybranch, WV to handle emergency and non-emergency lines with professional composure. You will verify locations, collect essential details, and document information into dispatch systems while following established protocols.

Candidates should have a high school diploma or equivalent, strong listening and typing skills, and the ability to work flexible shifts.