Emergency Communications Dispatcher (911 Call Taker)

Regional 911 Intake Solutions; Clear Fork (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in the United States seeks qualified 911 Call Takers for the Clear Fork, WV area. You will greet callers, extract critical information, verify locations, and document details for response teams.

Work may involve rotating shifts and overtime. Candidates should have strong listening, accurate typing, clear communication, and the ability to follow established procedures. A high school diploma or equivalent is commonly required.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures is required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedure adherence

Education

High School Diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in the United States seeks qualified 911 Call Takers for the Clear Fork, WV area. You will greet callers, extract critical information, verify locations, and document details for response teams.

Work may involve rotating shifts and overtime. Candidates should have strong listening, accurate typing, clear communication, and the ability to follow established procedures. A high school diploma or equivalent is commonly required.