911 Emergency Call Taker — Frontline Communications

Regional 911 Intake Solutions; Thomas (WV); On-site; USD 38,000 - 56,000; Part time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions seeks qualified applicants for 911 Call Taker opportunities in Thomas, WV. Duties include handling inbound emergency lines, confirming locations, and documenting details for dispatch.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certifications, and background checks are part of the process, with rotating shifts possible.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication.
• Ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma

Job description

Regional 911 Intake Solutions seeks qualified applicants for 911 Call Taker opportunities in Thomas, WV. Duties include handling inbound emergency lines, confirming locations, and documenting details for dispatch.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear verbal communication. Training, certifications, and background checks are part of the process, with rotating shifts possible.