911 Emergency Call Taker — Flexible Shifts

Regional 911 Intake Solutions; Bergoo (WV); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Bergoo, WV is seeking 911 Call Takers to handle emergency and nonemergency calls. The role involves confirming locations, collecting caller data, and using approved questions to gauge urgency. Training and certification precede on-the-job performance evaluations.

Candidates should have strong listening and typing skills, clear communication, and the ability to follow structured procedures. Background checks and eligibility requirements apply.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and the ability to follow structured procedures.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructed pre-arrival guidance under training.
• Coordinate with other responders as needed.
• Maintain caller privacy and confidentiality.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Customer service experience

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Bergoo, WV is seeking 911 Call Takers to handle emergency and nonemergency calls. The role involves confirming locations, collecting caller data, and using approved questions to gauge urgency. Training and certification precede on-the-job performance evaluations.

Candidates should have strong listening and typing skills, clear communication, and the ability to follow structured procedures. Background checks and eligibility requirements apply.