Emergency Communications Specialist – 911 Call Taker

Regional 911 Intake Solutions; Robson (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking an experienced 911 Call Taker in Robson, WV. The role involves answering emergency lines, confirming locations, and entering data into dispatch software to support rapid response.

The position requires strong listening, typing, and verbal communication skills, with training and certifications pursued as needed. Applicants should be prepared for rotating shifts and 24-hour operations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Enter details into call-processing/dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions is seeking an experienced 911 Call Taker in Robson, WV. The role involves answering emergency lines, confirming locations, and entering data into dispatch software to support rapid response.

The position requires strong listening, typing, and verbal communication skills, with training and certifications pursued as needed. Applicants should be prepared for rotating shifts and 24-hour operations.