911 Call Taker: Start a Critical Public Safety Career

Regional 911 Intake Solutions; Jumping Branch (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks skilled 911 Call Takers to support Jumping Branch, WV. You will handle emergency and nonemergency calls, verify locations, enter data, and coordinate with dispatchers to ensure rapid response. Strong listening, typing, and clear communication are essential.

Training and certifications will be provided; 24/7 operations may require rotating shifts. Applicants should have a high school diploma or equivalent and prior customer service exposure is helpful.

Qualifications

• Strong listening comprehension and accurate typing.
• Clear verbal communication with callers.
• Ability to follow structured procedures and assess urgency.
• Previous customer service experience preferred.

Responsibilities

• Answer emergency and nonemergency lines.
• Confirm incident locations and caller information.
• Ask focused questions to determine urgency.
• Enter details into call-processing software.
• Forward information to dispatch promptly.
• Provide pre-arrival instructions within training.
• Maintain caller privacy and confidentiality.
• Adhere to agency policies and certifications.

Skills

Listening comprehension

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing systems

Job description

Regional 911 Intake Solutions seeks skilled 911 Call Takers to support Jumping Branch, WV. You will handle emergency and nonemergency calls, verify locations, enter data, and coordinate with dispatchers to ensure rapid response. Strong listening, typing, and clear communication are essential.

Training and certifications will be provided; 24/7 operations may require rotating shifts. Applicants should have a high school diploma or equivalent and prior customer service exposure is helpful.