911 Emergency Call Taker – Frontline Public Safety

Regional 911 Intake Solutions; Bradley (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions is hiring for 911 Call Taker opportunities in Bradley, WV. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening, typing, and communication skills, and the ability to follow structured procedures. Training and certifications are required for eligibility.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide approved pre-arrival instructions only within training and certification.

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is hiring for 911 Call Taker opportunities in Bradley, WV. The role involves taking emergency and nonemergency calls, confirming locations, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent, strong listening, typing, and communication skills, and the ability to follow structured procedures. Training and certifications are required for eligibility.