911 Emergency Call Taker — 24/7 Public Safety Role

Regional 911 Intake Solutions; Bainbridge Island (WA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions on Bainbridge Island seeks 911 Call Takers to handle emergency and nonemergency calls for Rollingbay. You will verify locations, collect caller data, and document details in dispatch software as part of a coordinated public-safety response.

Most vacancies require a high school diploma or equivalent; prior customer service or public safety experience helps. You will undergo background checks, training, and required certifications, with rotating shifts and strict

Qualifications

• High school diploma or equivalent; dispatch experience not required but helpful
• Strong listening, typing, and clear verbal communication
• Background checks, training, and certifications completed as required by the agency

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident locations and caller contact details.
• Use approved questions to assess urgency and collect information.
• Enter accurate data into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm instructions to callers and support triage under policy.
• Follow accessible language resources and privacy guidelines.
• Provide authorized pre-arrival instructions within training and certification

Job description

Regional 911 Intake Solutions on Bainbridge Island seeks 911 Call Takers to handle emergency and nonemergency calls for Rollingbay. You will verify locations, collect caller data, and document details in dispatch software as part of a coordinated public-safety response.

Most vacancies require a high school diploma or equivalent; prior customer service or public safety experience helps. You will undergo background checks, training, and required certifications, with rotating shifts and strict