911 Emergency Call Taker – 24/7 Public Safety Team

Regional 911 Intake Solutions; Pacific Beach (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency lines in Pacific Beach, WA. The role involves confirming locations, gathering caller information, and documenting details for dispatch teams.

Candidates should have strong listening, typing, and verbal communication skills, with the ability to follow established procedures and complete required assessments. Training and certifications are required for pre-arrival instructions and ongoing performance

Qualifications

• High school diploma or equivalent required.
• Strong listening and accurate typing skills are essential.
• Ability to follow structured procedures and clinical assessment steps is needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening

Typing

Verbal communication

Procedural follow-through

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers to handle emergency and nonemergency lines in Pacific Beach, WA. The role involves confirming locations, gathering caller information, and documenting details for dispatch teams.

Candidates should have strong listening, typing, and verbal communication skills, with the ability to follow established procedures and complete required assessments. Training and certifications are required for pre-arrival instructions and ongoing performance