Emergency 911 Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Ocean Park (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers lists 911 Call Taker opportunities in Ocean Park, WA. The role involves taking emergency calls, verifying locations, and coordinating with dispatch. Training, certifications, and strict privacy rules apply.

The position may require rotating shifts and various scheduling needs. Ideal candidates typically have a high school diploma or equivalent, with customer service experience being helpful.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, call center, or public safety experience can be helpful.
• Ability to follow structured procedures and maintain composure under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Job description

National Public Safety Careers lists 911 Call Taker opportunities in Ocean Park, WA. The role involves taking emergency calls, verifying locations, and coordinating with dispatch. Training, certifications, and strict privacy rules apply.

The position may require rotating shifts and various scheduling needs. Ideal candidates typically have a high school diploma or equivalent, with customer service experience being helpful.