911 Call Taker — Start in Emergency Communications

Regional 911 Intake Solutions; Bonney Lake (WA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Bonney Lake, WA seeks a dedicated 911 Call Taker to support emergency communications. You will handle incoming calls, verify locations, and document critical details to guide responders. The role may involve rotating shifts and adherence to training standards.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication abilities. Training, certifications, and background checks are part of the employment process.

Qualifications

• High school diploma or recognized equivalent; strong listening and typing skills.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Assist distressed callers with essential questions and instructions.
• Apply language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training.

Job description

Regional 911 Intake Solutions in Bonney Lake, WA seeks a dedicated 911 Call Taker to support emergency communications. You will handle incoming calls, verify locations, and document critical details to guide responders. The role may involve rotating shifts and adherence to training standards.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication abilities. Training, certifications, and background checks are part of the employment process.