911 Call Taker & Dispatcher – Critical Public Safety

Regional 911 Intake Solutions; Brinnon (WA); Sur place; USD 42 000 - 66 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions in Brinnon, WA is seeking 911 Call Takers to join a fast-paced emergency communications unit. You will handle initial calls, verify locations, collect caller details, and relay information to dispatch teams.

Training and certification are required to perform pre-arrival instructions and support responders. Ideal candidates have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Description du poste

Regional 911 Intake Solutions in Brinnon, WA is seeking 911 Call Takers to join a fast-paced emergency communications unit. You will handle initial calls, verify locations, collect caller details, and relay information to dispatch teams.

Training and certification are required to perform pre-arrival instructions and support responders. Ideal candidates have strong listening skills, accurate typing, clear communication, and the ability to follow structured procedures.