911 Emergency Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Corrigan (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Corrigan, TX seeks 911 Call Takers to field emergency and nonemergency calls, verify locations, and document critical details for response teams. The role requires strong listening skills, accurate typing, and clear verbal communication.

Training and certification are provided for pre-arrival instructions and procedures. Work may include rotating shifts to cover 24/7 operations; background checks and eligibility criteria apply.

Qualifications

• Strong listening comprehension is required.
• Accurate typing skills are required.
• Clear verbal communication is essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Clear communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Corrigan, TX seeks 911 Call Takers to field emergency and nonemergency calls, verify locations, and document critical details for response teams. The role requires strong listening skills, accurate typing, and clear verbal communication.

Training and certification are provided for pre-arrival instructions and procedures. Work may include rotating shifts to cover 24/7 operations; background checks and eligibility criteria apply.