Emergency Call Taker — 24/7 Dispatch Support

Regional 911 Intake Solutions; Mart (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Mart, TX seeks 911 Call Takers to greet callers, gather details, verify location, and document information for responders. You'll use call-processing software and approved questions to determine urgency and relay data to dispatch teams.

Positions may require 24-hour coverage with rotating shifts, nights, weekends, and overtime. Candidates need a high school diploma or equivalent; strong listening, typing, and clear communication are essential.

Qualifications

• High school diploma or equivalent required; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are necessary.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Mart, TX seeks 911 Call Takers to greet callers, gather details, verify location, and document information for responders. You'll use call-processing software and approved questions to determine urgency and relay data to dispatch teams.

Positions may require 24-hour coverage with rotating shifts, nights, weekends, and overtime. Candidates need a high school diploma or equivalent; strong listening, typing, and clear communication are essential.