911 Call Taker — Critical, Round-the-Clock Public Safety Role

Regional 911 Intake Solutions; Clarendon (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions in Clarendon, TX, seeks 911 Call Taker opportunities to join a team evaluating emergencies and relaying critical information to responders. Call takers ask focused questions, confirm locations, and document details for dispatch coordination.

Roles may involve rotating shifts and 24-hour operation to support public safety. Responsibilities include handling emergency and nonemergency lines, entering data into dispatch software, and ensuring caller privacy while

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Procedure following

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Clarendon, TX, seeks 911 Call Taker opportunities to join a team evaluating emergencies and relaying critical information to responders. Call takers ask focused questions, confirm locations, and document details for dispatch coordination.

Roles may involve rotating shifts and 24-hour operation to support public safety. Responsibilities include handling emergency and nonemergency lines, entering data into dispatch software, and ensuring caller privacy while