Emergency 911 Call Taker — 24/7 Public Safety

Regional 911 Intake Solutions; Texas; On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Rice, Texas is seeking 911 Call Taker personnel to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. The role requires following structured questioning and prompt data entry, with attention to privacy and accuracy.

Call centers may operate around the clock, with rotating shifts and overtime as needed. Training and certifications are required for pre-arrival instructions and escalation procedures.

Qualifications

• High school diploma or recognized equivalent is required.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures are required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

Regional 911 Intake Solutions in Rice, Texas is seeking 911 Call Taker personnel to handle emergency and nonemergency calls, verify locations, and document critical information for dispatch teams. The role requires following structured questioning and prompt data entry, with attention to privacy and accuracy.

Call centers may operate around the clock, with rotating shifts and overtime as needed. Training and certifications are required for pre-arrival instructions and escalation procedures.