Emergency Dispatch Call Taker (24/7 Shifts)

Regional 911 Intake Solutions; Fabens (TX); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions in Fabens, TX seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls. You will verify incident details, obtain caller information, and document data in dispatch software, supporting rapid response by authorities.

The role requires listening, accurate typing, and clear verbal communication. Training and certifications are provided; on-site work may include rotating shifts to ensure 24/7 coverage.

Qualifications

• High school diploma or recognized equivalent. Some vacancies accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Listening

Typing

Verbal communication

Formation

High school diploma

Outils

Dispatch software

Description du poste

Regional 911 Intake Solutions in Fabens, TX seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls. You will verify incident details, obtain caller information, and document data in dispatch software, supporting rapid response by authorities.

The role requires listening, accurate typing, and clear verbal communication. Training and certifications are provided; on-site work may include rotating shifts to ensure 24/7 coverage.