911 Call Taker — Be the First to Help in Emergencies

Regional 911 Intake Solutions; Kalaheo (HI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Kalaheo, HI seeks trusted 911 Call Takers to serve as the first point of contact for emergencies. You will ask focused questions, confirm locations, and document critical data for dispatch teams.

Training includes providing pre-arrival instructions while maintaining caller privacy. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller information.
• Identify nature and urgency using approved questions.
• Enter details into call-processing or dispatch software.
• Forward incident information promptly to dispatch.
• Provide pre-arrival instructions only after training.
• Support coordination with dispatch functions as needed.
• Maintain caller privacy and confidentiality.

Job description

Regional 911 Intake Solutions in Kalaheo, HI seeks trusted 911 Call Takers to serve as the first point of contact for emergencies. You will ask focused questions, confirm locations, and document critical data for dispatch teams.

Training includes providing pre-arrival instructions while maintaining caller privacy. Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures.