Emergency 911 Call Taker — First-Response Hero

Regional 911 Intake Solutions; Greenfield (IL); Presencial; USD 37 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee‑assistance programs

Continuing training

Resumo da oferta

Regional 911 Intake Solutions seeks qualified candidates to become 911 Call Takers in Greenfield, IL. The role involves handling emergency and nonemergency lines, confirming locations, and recording critical details for dispatch teams.

The position requires a high school diploma or equivalent, with prior customer service or public safety experience helpful. Training, security checks, and certifications are part of the employment process, with shift work often required.

Qualificações

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience helpful but not always required.
• Assessments and minimum scores are set by the hiring agency.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with focus and essential questions/instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening

Typing

Verbal communication

Procedure following

Formação académica

High school diploma or equivalent

Ferramentas

Dispatch software

Descrição da oferta de emprego

Regional 911 Intake Solutions seeks qualified candidates to become 911 Call Takers in Greenfield, IL. The role involves handling emergency and nonemergency lines, confirming locations, and recording critical details for dispatch teams.

The position requires a high school diploma or equivalent, with prior customer service or public safety experience helpful. Training, security checks, and certifications are part of the employment process, with shift work often required.