911 Call Taker — 24/7 Public Safety Dispatcher

Regional 911 Intake Solutions; Versailles (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Job summary

Regional 911 Intake Solutions is seeking 911 Call Takers for Versailles, IL. You will be the first point of contact for emergency callers, asking focused questions, confirming locations, and documenting details for responders.

Careers may involve rotating shifts, nights, weekends, holidays, and overtime as needed. Training and certification are provided; strong listening, accurate typing, and clear communication are essential.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing.
• Clear verbal communication and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing software and forward to dispatch.
• Provide pre-arrival instructions within training scope.

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High School Diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions is seeking 911 Call Takers for Versailles, IL. You will be the first point of contact for emergency callers, asking focused questions, confirming locations, and documenting details for responders.

Careers may involve rotating shifts, nights, weekends, holidays, and overtime as needed. Training and certification are provided; strong listening, accurate typing, and clear communication are essential.