911 Emergency Call Specialist

Regional 911 Intake Solutions; Levan (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Levan, UT seeks a dedicated 911 Call Taker to gather essential caller data, triage emergencies, and document details for responders. The role emphasizes precise listening, accurate typing, and clear verbal communication within structured procedures.

Responsibilities include confirming locations, using approved questions, and promptly relaying information to dispatch teams. Applicants may have prior public safety or customer service experience.

Qualifications

• High school diploma or recognized equivalent required.
• Previous customer service, telephone support, or public safety experience helpful.
• Strong listening, typing, and communication skills; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions only within training.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Procedural follow-through

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Levan, UT seeks a dedicated 911 Call Taker to gather essential caller data, triage emergencies, and document details for responders. The role emphasizes precise listening, accurate typing, and clear verbal communication within structured procedures.

Responsibilities include confirming locations, using approved questions, and promptly relaying information to dispatch teams. Applicants may have prior public safety or customer service experience.