Emergency Communications Specialist (911 Call Taker)

National Public Safety Careers; Lehi (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers in Lehi, Utah. The role involves handling emergency and nonemergency lines, confirming locations, and collecting essential caller information.

You will enter data into dispatch systems, relay details to the appropriate teams, and provide support with pre-arrival instructions as trained. Background checks and certifications may be required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking 911 Call Takers in Lehi, Utah. The role involves handling emergency and nonemergency lines, confirming locations, and collecting essential caller information.

You will enter data into dispatch systems, relay details to the appropriate teams, and provide support with pre-arrival instructions as trained. Background checks and certifications may be required.