Emergency Call Taker - 24/7 Public Safety Communications

Regional 911 Intake Solutions; Lewiston (UT); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Lewiston, UT is seeking qualified applicants for 911 Call Taker roles. This position involves answering emergency and nonemergency lines, confirming incident locations, and recording details for dispatch coordination.

Candidates should possess a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certifications are required, and eligibility assessments will be determined by the hiring agency.

Qualifications

• High school diploma or equivalent is required or commonly expected.
• Previous customer service or public safety experience may be helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Lewiston, UT is seeking qualified applicants for 911 Call Taker roles. This position involves answering emergency and nonemergency lines, confirming incident locations, and recording details for dispatch coordination.

Candidates should possess a high school diploma or equivalent, with strong listening, typing, and communication skills. Training and certifications are required, and eligibility assessments will be determined by the hiring agency.