911 Emergency Call Dispatcher – Training & Impact

Public Safety Dispatch Network; Red House (WV); On-site; USD 32,000 - 52,000; Full time

Job summary

Public Safety Dispatch Network is seeking a 911 Call Taker at the duty location in Red House, WV. This position involves answering emergency and nonemergency lines, verifying locations and contact details, and quickly determining the urgency of incidents.

The role requires precise data entry into dispatch software and adherence to structured procedures. Successful candidates typically have a high school diploma and strong listening and communication skills, with training and certifications

Qualifications

• Requires high school diploma or equivalent; public safety or call‑taking experience helpful but not always required.
• Strong listening, typing accuracy, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call‑processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language‑access and accessibility resources when needed.
• Provide pre‑arrival instructions within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is seeking a 911 Call Taker at the duty location in Red House, WV. This position involves answering emergency and nonemergency lines, verifying locations and contact details, and quickly determining the urgency of incidents.

The role requires precise data entry into dispatch software and adherence to structured procedures. Successful candidates typically have a high school diploma and strong listening and communication skills, with training and certifications