911 Call Taker: Impactful Emergency Communications, Training

Public Safety Dispatch Network; Ravenswood (WV); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Ravenswood, WV is seeking 911 Call Taker candidates to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

The role requires listening, typing accuracy, clear verbal communication, and adherence to structured procedures, with training leading to necessary certifications and ongoing performance evaluations.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or telephone support experience may be helpful.
• Public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Ravenswood, WV is seeking 911 Call Taker candidates to handle incoming emergency and nonemergency calls, verify locations, and document details for dispatch coordination.

The role requires listening, typing accuracy, clear verbal communication, and adherence to structured procedures, with training leading to necessary certifications and ongoing performance evaluations.