Impactful 911 Call Taker - Start Your Emergency Career

Public Safety Dispatch Network; Frankford (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Frankford, WV seeks 911 Call Takers to answer emergency lines, confirm locations, and document information for responders. The role supports 24/7 operations and requires careful information gathering.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills, and the ability to follow structured procedures. Training and background checks are standard.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete assessments as determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Frankford, WV seeks 911 Call Takers to answer emergency lines, confirm locations, and document information for responders. The role supports 24/7 operations and requires careful information gathering.

Applicants should have a high school diploma or equivalent, with strong listening, typing, and communication skills, and the ability to follow structured procedures. Training and background checks are standard.