911 Emergency Call Taker – Real-Time Impact

Public Safety Dispatch Network; Ridgeley (WV); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

The Public Safety Dispatch Network in Ridgeley, WV seeks dedicated 911 Call Takers to rapidly assess emergencies, gather essential details, and document information for responders. You will handle incoming calls and nonemergency lines, follow structured procedures, and transfer data to dispatch teams.

A high school diploma or equivalent, strong listening, accurate typing, and clear communication are required, with training provided.

Qualifications

• Candidates must have high school diploma or equivalent.
• Strong listening comprehension and accurate typing are required.
• Clear verbal communication and ability to follow structured procedures are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed, within training.
• Provide authorized pre-arrival instructions only after certification.

Skills

Active listening

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

The Public Safety Dispatch Network in Ridgeley, WV seeks dedicated 911 Call Takers to rapidly assess emergencies, gather essential details, and document information for responders. You will handle incoming calls and nonemergency lines, follow structured procedures, and transfer data to dispatch teams.

A high school diploma or equivalent, strong listening, accurate typing, and clear communication are required, with training provided.