911 Emergency Communications Dispatcher — 24/7 Shifts

Public Safety Dispatch Network; Lake (WV); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Public Safety Dispatch Network is seeking qualified 911 Call Takers in Lake, WV to join a team responsible for receiving emergency and nonemergency calls. The role requires using structured questions to determine urgency, confirming locations, and entering data into dispatch software for prompt escalation to responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful but not mandatory.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Formation

High school diploma or recognized equivalent

Description du poste

Public Safety Dispatch Network is seeking qualified 911 Call Takers in Lake, WV to join a team responsible for receiving emergency and nonemergency calls. The role requires using structured questions to determine urgency, confirming locations, and entering data into dispatch software for prompt escalation to responders.

Candidates should have a high school diploma or equivalent; prior customer service or public safety exposure is helpful but not mandatory.