911 Dispatcher - Life-Saving Public Safety Communicator

National Public Safety Careers; New Lenox (IL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a call taker for an emergency communications role in New Lenox, IL. The position involves handling 911 and non-emergency lines, confirming locations, and relaying information to dispatch teams.

Applicants should have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications will be provided, with variable shifts. Benefits may apply.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Customer service

Telephone support

Typing

Public safety experience

Education

High school diploma

Job description

National Public Safety Careers is seeking a call taker for an emergency communications role in New Lenox, IL. The position involves handling 911 and non-emergency lines, confirming locations, and relaying information to dispatch teams.

Applicants should have a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications will be provided, with variable shifts. Benefits may apply.