Emergency 911 Call Taker: Public Safety Career

National Public Safety Careers; Lenzburg (IL); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

National Public Safety Careers in Lenzburg, IL is seeking 911 Call Taker opportunities. Call takers are often the first responders to speak with someone reporting an emergency, asking focused questions, confirming where help is needed, and documenting information for dispatch coordination.

Responsibilities include answering calls, confirming location, entering data into dispatch software, and relaying critical information promptly.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Education

High School Diploma or equivalent

Job description

National Public Safety Careers in Lenzburg, IL is seeking 911 Call Taker opportunities. Call takers are often the first responders to speak with someone reporting an emergency, asking focused questions, confirming where help is needed, and documenting information for dispatch coordination.

Responsibilities include answering calls, confirming location, entering data into dispatch software, and relaying critical information promptly.