911 Call Taker — Life-Saving, 24/7 Dispatch Support

Public Safety Dispatch Network; Zion (IL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Ongoing training

Job summary

Public Safety Dispatch Network in Zion, IL seeks dedicated 911 Call Takers to serve first responders and the public. You will answer emergency lines, verify location, document details, and use approved questions to assess urgency.

Candidates typically need a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided.

Qualifications

• High school diploma or equivalent.
• Customer service or call center experience preferred.
• Ability to follow structured procedures and take calls.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Zion, IL seeks dedicated 911 Call Takers to serve first responders and the public. You will answer emergency lines, verify location, document details, and use approved questions to assess urgency.

Candidates typically need a high school diploma, strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided.