911 Call Taker - 24/7 Public Safety Dispatcher

National Public Safety Careers; Northbrook (IL); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

National Public Safety Careers in Northbrook, IL seeks 911 Call Takers to support emergency and nonemergency communications. You will verify locations, collect caller details, and relay information to dispatch teams to ensure rapid response.

The role requires strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Strong listening, accurate typing, and clear verbal communication essential.
• Ability to follow structured procedures and handle high-stress situations.

Responsabilités

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller's callback information.
• Identify nature and urgency of incidents using approved questions.
• Enter details into call-processing or dispatch software.
• Transmit information promptly to the appropriate dispatch function.
• Guide callers with safe, pre-arrival instructions within training.
• Maintain privacy and confidentiality of incident information.

Connaissances

Active listening

Typing

Verbal communication

Following procedures

Formation

High School Diploma or equivalent

Description du poste

National Public Safety Careers in Northbrook, IL seeks 911 Call Takers to support emergency and nonemergency communications. You will verify locations, collect caller details, and relay information to dispatch teams to ensure rapid response.

The role requires strong listening and typing skills, clear communication, and the ability to follow structured procedures. Training and certifications are provided; shifts may include nights, weekends, and holidays.