911 Dispatcher & Emergency Response Specialist

National Public Safety Careers; Flora (IL); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Xenia, IL. Duties include taking emergency and nonemergency calls, confirming location and caller details, and entering information into dispatch systems. Training and ongoing certification are provided.

Roles may involve rotating shifts depending on staffing needs. Applicants typically hold a high school diploma; prior customer service or public safety experience is helpful but not always required.

Qualificações

• High school diploma or recognized equivalent. Prior customer service or public safety experience helpful; some vacancies accept applicants without dispatch experience.

Responsabilidades

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Ask focused questions to identify urgency and nature of incident.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions within training and certification.

Conhecimentos

Listening skills

Typing speed

Verbal communication

Customer service

Formação académica

High school diploma

Ferramentas

Call-processing software

Descrição da oferta de emprego

National Public Safety Careers seeks qualified applicants for 911 Call Taker opportunities in Xenia, IL. Duties include taking emergency and nonemergency calls, confirming location and caller details, and entering information into dispatch systems. Training and ongoing certification are provided.

Roles may involve rotating shifts depending on staffing needs. Applicants typically hold a high school diploma; prior customer service or public safety experience is helpful but not always required.