Emergency Call Taker — Public Safety Dispatcher

Regional 911 Intake Solutions; Town of Dane (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Dane, Wisconsin, is seeking 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document vital information for dispatch teams. The role requires strong listening, typing, and clear communication, with training leading to certification for pre-arrival instructions.

Typical duties include entering data into dispatch software, coordinating with responders, and maintaining caller privacy while supporting distressed individuals in

Qualifications

• Requires high school diploma or equivalent.
• Experience in customer service or public safety is a plus.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Dane, Wisconsin, is seeking 911 Call Takers to handle emergency and non-emergency lines, verify locations, and document vital information for dispatch teams. The role requires strong listening, typing, and clear communication, with training leading to certification for pre-arrival instructions.

Typical duties include entering data into dispatch software, coordinating with responders, and maintaining caller privacy while supporting distressed individuals in