911 Dispatcher: Calm Under Pressure for Critical Calls

Emergency Telecommunicator Services; Heflin (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Heflin, Alabama seeks an 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. The role requires calm communication, attention to detail, and the ability to manage multiple systems while following agency procedures.

Typical duties include taking emergency and nonemergency calls, confirming locations, and relaying information to responders. Applicable certifications and testing scores may apply by agency.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants or require experience or current certifications.
• Typing accuracy and listening skills are important for signal accuracy.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as incidents change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Heflin, Alabama seeks an 911 Emergency Dispatcher to connect callers with police, fire, and medical responders. The role requires calm communication, attention to detail, and the ability to manage multiple systems while following agency procedures.

Typical duties include taking emergency and nonemergency calls, confirming locations, and relaying information to responders. Applicable certifications and testing scores may apply by agency.