911 Dispatcher: Calm, Critical-Response Pro with Training

Emergency Telecommunicator Services; Tucson (AZ); Sur place; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Résumé du poste

The 911 Emergency Dispatcher position in Quebradillas requires calm communication, rapid information gathering, and coordination of responders. You will answer calls, verify locations, and relay instructions per agency procedures.

The role demands attention to detail, ability to multitask across radio and CAD systems, and adherence to confidentiality. Overtime and shift work are common in this 24/7 environment.

Qualifications

• High school diploma or GED required; some agencies seek entry-level applicants or prior emergency communications experience.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Typing

Active listening

Clear speech

Keyboard proficiency

Information organization

Formation

High school diploma or GED

Outils

CAD systems

Description du poste

The 911 Emergency Dispatcher position in Quebradillas requires calm communication, rapid information gathering, and coordination of responders. You will answer calls, verify locations, and relay instructions per agency procedures.

The role demands attention to detail, ability to multitask across radio and CAD systems, and adherence to confidentiality. Overtime and shift work are common in this 24/7 environment.