911 Dispatcher: Calm, Critical-Call Expert

911 Emergency Communications; Kentucky; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks an on-site dispatcher to route emergency calls and coordinate responders. You will gather essential information, verify incident locations, and relay accurate details to police, fire, or medical teams, while managing multiple communications systems.

Candidates should stay calm under pressure, accurately document information, and follow agency procedures. The role may require shift work, overtime, and adherence to strict testing and training deadlines.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications seeks an on-site dispatcher to route emergency calls and coordinate responders. You will gather essential information, verify incident locations, and relay accurate details to police, fire, or medical teams, while managing multiple communications systems.

Candidates should stay calm under pressure, accurately document information, and follow agency procedures. The role may require shift work, overtime, and adherence to strict testing and training deadlines.