911 Dispatcher: Calm, Critical Call Coordination

Emergency Telecommunicator Services; Islesboro (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services in Islesboro, ME seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate resources. The role involves handling emergency and nonemergency calls, validating locations, and relaying critical information under pressure.

Dispatchers must stay calm, follow procedures, log details, and communicate clearly across multiple systems. Training, certification, and potential overtime are common aspects of the position.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; testing scores and training deadlines vary.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma

Job description

Emergency Telecommunicator Services in Islesboro, ME seeks an 911 Emergency Dispatcher to connect callers with responders and coordinate resources. The role involves handling emergency and nonemergency calls, validating locations, and relaying critical information under pressure.

Dispatchers must stay calm, follow procedures, log details, and communicate clearly across multiple systems. Training, certification, and potential overtime are common aspects of the position.