911 Dispatcher: Calm, Critical-Response Operator

911 Emergency Communications; Fancher (NY); On-site; USD 45,000 - 68,000; Full time

Job summary

911 Emergency Communications in Fancher, NY, is seeking dispatchers to handle emergency and nonemergency calls, verify incident details, and coordinate with police, fire, and EMS per agency procedures. The job requires calm communication, attention to detail, and multitasking across radio and computer systems.

Typical qualifications include a high school diploma or equivalent, with some agencies seeking prior experience or certifications.

Qualifications

• High school diploma or equivalency required.
• Some agencies recruit entry-level applicants or require prior emergency communications experience or certifications.
• Certifications may be required depending on agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer skills

Info organization

Education

High school diploma

Job description

911 Emergency Communications in Fancher, NY, is seeking dispatchers to handle emergency and nonemergency calls, verify incident details, and coordinate with police, fire, and EMS per agency procedures. The job requires calm communication, attention to detail, and multitasking across radio and computer systems.

Typical qualifications include a high school diploma or equivalent, with some agencies seeking prior experience or certifications.