911 Dispatcher — Calm, Critical Response Operator

County Emergency Communications; Lacona (NY); Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Descripción de la vacante

County Emergency Communications seeks 911 Emergency Dispatchers for Lacona, NY. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Applicants should have a high school diploma or GED, strong typing, and excellent listening skills. Work may involve overnight or rotating shifts, with overtime depending on needs and scheduling.

Formación

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conocimientos

Active listening

Typing speed

Clear speech

Computer literacy

Organizational skills

Educación

High school diploma or GED

Herramientas

Computer-Aided Dispatch (CAD)

Descripción del empleo

County Emergency Communications seeks 911 Emergency Dispatchers for Lacona, NY. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders according to agency procedures.

Applicants should have a high school diploma or GED, strong typing, and excellent listening skills. Work may involve overnight or rotating shifts, with overtime depending on needs and scheduling.