911 Call Taker: Critical Emergency Communications

National Public Safety Careers; East Calais (VT); Sur place; USD 42 000 - 58 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Continuing training

Résumé du poste

National Public Safety Careers is seeking qualified individuals for 911 dispatcher roles. The position involves taking emergency and non-emergency calls, confirming locations, and relaying critical information to dispatch teams.

Training and certifications are required to provide pre-arrival instructions and maintain caller safety. Candidates should have a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening, typing, and verbal communication.
• Ability to follow structured procedures and complete assessments.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

National Public Safety Careers is seeking qualified individuals for 911 dispatcher roles. The position involves taking emergency and non-emergency calls, confirming locations, and relaying critical information to dispatch teams.

Training and certifications are required to provide pre-arrival instructions and maintain caller safety. Candidates should have a high school diploma or equivalent and demonstrate strong listening, typing, and verbal communication skills.