911 Dispatcher: Calm, Critical Public Safety (24/7)

Emergency Telecommunicator Services; Butte (MT); Presencial; USD 48.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Descripción de la vacante

Emergency Telecommunicator Services in Butte is seeking 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, gather details, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to multitask across multiple systems. A high school diploma or GED is typical, with training and certifications provided; on-site shifts may

Formación

• Typing accuracy and speed for urgent data entry.
• Active listening to extract critical details.
• Clear spoken communication under pressure.
• Proficiency with standard computer tools and systems.

Responsabilidades

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Conocimientos

Typing

Active listening

Clear speech

Computer skills

Organizational skills

Educación

High school diploma or GED

Herramientas

Computer-aided dispatch systems

Descripción del empleo

Emergency Telecommunicator Services in Butte is seeking 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, gather details, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to multitask across multiple systems. A high school diploma or GED is typical, with training and certifications provided; on-site shifts may