911 Dispatcher: Calm, Critical-Response Coordinator

County Emergency Communications; Monon (IN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

County Emergency Communications in Monon, Indiana, seeks 911 Emergency Dispatchers to connect callers with responders. You may receive urgent calls, gather information, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while prioritizing safety. You will confirm locations, relay information, and document incidents as they progress; shifts may include overnight, weekends, and

Qualifications

• High school diploma or equivalent commonly required; some agencies hire entry-level applicants.
• Typing, active listening, clear speech, basic computer proficiency, ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

County Emergency Communications in Monon, Indiana, seeks 911 Emergency Dispatchers to connect callers with responders. You may receive urgent calls, gather information, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while prioritizing safety. You will confirm locations, relay information, and document incidents as they progress; shifts may include overnight, weekends, and