Critical 911 Dispatcher: Calm, Fast Response

County Emergency Communications; Keystone (IN); Presencial; USD 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Descripción de la vacante

County Emergency Communications in Keystone, IN seeks an Emergency Dispatcher to connect callers with responders. You will answer emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and EMS per established procedures.

The role requires calm, attentive communication, multi-system management, and adherence to confidentiality. Training and shift work may include nights, weekends, and overtime.

Formación

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing speed

Active listening

Clear communication

Stress management

Educación

High school diploma

Herramientas

CAD software

Descripción del empleo

County Emergency Communications in Keystone, IN seeks an Emergency Dispatcher to connect callers with responders. You will answer emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and EMS per established procedures.

The role requires calm, attentive communication, multi-system management, and adherence to confidentiality. Training and shift work may include nights, weekends, and overtime.